Job description


Hours: 8:30am to 4:30pm

Job Description / Experience:

Enthusiastic and courteous candidates sought to respond to customer service inquiries by telephone in the Call Center, through written correspondence, by email and in person at the Albany Customer Service Counter.

Duties include:

  • Extracting information from existing records to assist customers
  • Directing customers to appropriate online databases, forms, applications, and instructions which outline application and request requirements
  • Explaining statutory requirements and defending agency policies and procedures
  • Providing customers with navigational assistance with online applications
  • Reviewing license and registration applications for compliance with laws, policies, and procedures
  • Processing application and form fees and reconciling daily cash reports
  • Preparing written or email correspondence to applicants identifying application errors or deficiencies
  • Electronically preserving each record in accordance with established guidelines
  • Creating computerized records in accordance with guidelines
  • Answering approximately 60 call center calls a day

What you need to have

  • Excellent customer service/phone skills required
  • Computer skills required
Prior experience & qualifications
  • Prior relevant experience is a strong plus
This opportunity requires fluency in English