Job description

Location: Tribeca, Manhattan

Hours: 9:00 AM — 5:00 PM, Monday – Friday

Reps will interact with customers in English or another language to provide information in response to inquiries about products and services and to handle and resolve complaints.

Duties including:

  • Receiving and reviewing complaint tickets on a daily basis
  • Receiving phone calls, emails, and letters from clients daily
  • Logging all complaints and resolutions into the Complaint Management Portal (CMP) and any other data platforms on a daily basis
  • Attending all training sessions related to the project
  • Resolving all complaints which may include calls to providers and their subcontractors
  • Responding to callers in a timely manner to inform them about the status of their complaints
  • Compiling complaint statistics/reports
  • Monitoring / Analyzing data trends
  • Escalating problematic concerns to supervisor immediately

What you need to have

  • Strong customer service and computer skills
Prior experience & qualifications
  • 2-3 years related experience
  • Fluent in both English and a second language: Spanish, Mandarin, Cantonese, or Russian
This opportunity requires fluency in English


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