Job description

Hours: 9:00am to 5:00pm

  • Conduct satisfaction interviews with customers in English and a foreign language to provide information in response to inquiries about products and services and to handle and resolve complaints
  • Interview older adults, enter client data into database and log all complaints daily
  • Attend all training sessions related to the project
  • Respond to callers, in a timely manner and enter interview in a tracking form
  • Compile statistics/reports and monitor/analyze data trends
  • Escalate problematic concerns to Supervisor immediately
  • Follow up to abandoned calls (if call back number is available) the following business day, at various points during the day
  • Coordinate all complaints or request for additional information into databases for follow-up
  • Record all customer satisfaction call center activities contemporaneously
  • Provide real time data of all customer satisfaction call center activities through daily, weekly, monthly, and ad hoc reports live service

What you need to have

  • Must be fluent in English and a foreign language (Spanish, Mandarin, Russian, Cantonese)
  • Computer skills
Prior experience & qualifications
  • 1-2 strong customer service skills or related experience required
This opportunity requires fluency in English, Chinese - Cantonese, Chinese - Mandarin, Russian, Spanish