Hours: 9:00am to 5:00pm
- Conduct satisfaction interviews with customers in English and a foreign language to provide information in response to inquiries about products and services and to handle and resolve complaints
- Interview older adults, enter client data into database and log all complaints daily
- Attend all training sessions related to the project
- Respond to callers, in a timely manner and enter interview in a tracking form
- Compile statistics/reports and monitor/analyze data trends
- Escalate problematic concerns to Supervisor immediately
- Follow up to abandoned calls (if call back number is available) the following business day, at various points during the day
- Coordinate all complaints or request for additional information into databases for follow-up
- Record all customer satisfaction call center activities contemporaneously
- Provide real time data of all customer satisfaction call center activities through daily, weekly, monthly, and ad hoc reports live service
What you need to have
Skills
- Must be fluent in English and a foreign language (Spanish, Mandarin, Russian, Cantonese)
- Computer skills
Prior experience & qualifications
- 1-2 strong customer service skills or related experience required
Languages
This opportunity requires fluency in
English, Chinese - Cantonese, Chinese - Mandarin, Russian, Spanish
- Posted 7/29/2022
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